First Timer?

1. We always recommend purchasing a sample pack. This will provide you with an assortment of physical samples of our various material and gloss options. Sample packs can help immensely with choosing which material and gloss treatments will work best for you.

2. From the File Set up button choose the material type and download all the documents you need to setup your art files. Your files must be set up to our requirements using Photoshop or Illustrator. You must set up your files on the template size that matches the charm size on your order. We do not change the scale of your images unless you have emailed us with a specific request for us to do so.

3. Double check that you are downloading the correct template size for your order. We do NOT alter or resize your artwork in any way with the exception of offsetting the cut line by .03″. The scale of your template/artwork MUST match your order size.

For example: If you order a 3″ charm, your artwork MUST be submitted on a 3″ template. If you submit your artwork on an incorrectly sized template, this will NOT be considered error on our part. If you submit your artwork on an incorrectly sized template, your artwork will be processed as submitted and you will be short-changing yourself as this WILL be considered error on your part.

Be thorough in reading the instructions. If you have any questions regarding set up, contact us.
We don’t mind questions and always happy to assist, once you’ve done your homework.

If you have any concerns regarding the outcome of your print colors or line work showing up… a good rule of thumb is to print your design on your home printer “to scale”. This will reveal where you may need to thicken your lines or increase contrast and/or saturation. While this isn’t a ‘tell-all’, it’s likely if you’re happy with what you see here, you’ll love your prints.

Want to receive a physical version of your own custom charm design(s) before placing a large order?

Prototypes are $45 per medium/per design
with $30 credit given back towards any non-prototype order (e.g. a 50 piece order or more on any of our materials or a custom order) placed within 30 days after the date of your prototype order.

Be sure to contact us for this credit, as we can send you a custom invoice or a coupon code for your order to reflect this credit.

Please contact us if you have any questions. We are here to help!

1. On Clear Acrylic, remember the desired orientation of your design.
Be sure to submit your design to us with the image facing the opposite direction of the desired outcome. If you want your design to face left, submit to us facing right and vise verse.

2. Handling text on Clear Acrylic… Once you have the orientation set to send to us (facing the opposite direction of the printed outcome)…any text needs to be addressed.
On your submitted files, text on the front of your charm needs to read backwards. Text on the back of your charm should read normally.

3. Template size… Double Check Your Template Size
Your artwork will be processed as it is submitted.Improper scaling or submission of artwork on an incorrect template size will NOT be considered as error on our part.
We DO NOT scale or alter your submitted artwork with the exception of offsetting the cut line by .03″. Make sure your order size matches your template size.
For example: If you are ordering a 1.5″ charm, make sure your template size is 1.5″.
You can sometimes increase the size of your charm by rotating the artwork on the template without going outside the boundaries of the template.
If you submit artwork on a 1″ template and order a 1.5″ charm, you will be short-changing yourself.

Turnaround Times can change depending on the season and our workload. You can always view our current turnaround time here. Turnaround times may be interrupted and extended if your files have issues. The turnaround time clock begins ticking when we are in receipt of ready-to-go files. The date of submission is not included when calculating the time. Additionally, the turnaround time means your order can ship anytime within this time frame, but no later than the last date calculated.

If you have paid for your order and setup your files using the appropriate downloadable Labs Kits, you can go ahead and upload your files HERE.

Austin, Texas

After artwork is uploaded and approved, your order will be shipped no later than 10 business days unless stated otherwise on our up-to-date turnaround time page.